Support
For configuration help or a theme issue, use the contact form on this page. Use an email address where you can receive replies, and complete the security verification in the form before sending your request.
If you cannot submit the form, email us directly with the information below.
What to include
Section titled “What to include”- Your store URL and the affected page URL: for example,
https://your-store.myshopify.com. If the issue only affects an unpublished theme, include an accessible preview link and tell us it is a preview theme. - Theme name and version: the theme name is Pawglade. Include the version if you know it; you can still submit a request without it.
- Steps to reproduce: where you start, what you click, which settings or product options you select, and whether the issue happens every time.
- Expected and actual results: explain what you expected and what happened instead. Include the exact wording of any error.
- Device and browser: for example, iPhone / Safari or Windows / Chrome. Tell us whether the issue occurs on a phone, computer, or in the theme editor.
- Screenshots or a short recording: keep enough of the page and settings visible to locate the issue. The form accepts one PNG, JPEG, WebP, or GIF image up to 5 MB. Include sharing links in the description for additional images or a recording.
Do not send passwords, login codes, payment details, or customer personal information. If we need admin access, we will explain how to grant appropriate collaborator permissions separately.
Scope & hours
Section titled “Scope & hours”Support includes configuration help for Pawglade’s built-in features and fixes for theme bugs. Custom development, third-party app development and integration, store setup, and store management are outside theme support. If an app or custom code might be involved, tell us about recent changes so we can identify the source.
We reply to support requests within two business days. Our working days are Monday to Friday, in Hong Kong time (UTC+8). A response time is not a resolution time; if further investigation is needed, we will explain the next step.
After a successful submission, the page shows your saved request reference. Keep this reference. Your email acknowledgement may arrive shortly; check spam too. A missing email does not necessarily mean the request was not saved. Include the reference when emailing additional information. If the form cannot confirm that your request was saved, keep your details and retry, or email the address above directly.
Contact support
Fields marked * are required. This request is for Pawglade.
Cannot submit? Email support@inspodock.com.